Returns & Warranty

Our return and warranty terms are agreed for each B2B order and recorded in the quotation, purchase order or warranty document.

Report a problem

Contact us promptly with the order reference, model, serial number, issue description, test results and photos or video. We will review the case and provide troubleshooting, replacement or return instructions where applicable.

RMA process

Do not ship products back without a written RMA or return instruction. Approved returns must be packaged securely and include the required reference information.

Warranty scope

Warranty coverage, period, exclusions and remedies depend on the confirmed order terms. Damage caused by misuse, unauthorised modification, incorrect installation or events outside product specifications may be excluded.

RFQ support

For private-label and OEM/ODM projects, we can define inspection, sample approval, after-sales and spare-parts procedures before production.

Contact

Email: amy@sightsyscloud.com
Phone: +86 158 9977 6569